Shipping & Return Policy
Orders shipped within the state of Vermont are subject to 6% sales tax. US Mail, international, and oversized shipments are priced individually. In-stock orders received prior to 12:00pm EST weekdays will usually ship within 24 hours. Some exceptions may occur. Rush shipping available for an additional fee; call for pricing. We take great care in packaging your pieces to ensure they arrive safely.
International shipments may incur additional taxes, duty or fees upon the arrival at their final destination. ShackletonThomas is not responsible for such additional charges to your shipment.
Return shipping is the responsibility of the customer. Returns should be shipped back in their original packaging within 14 days. Any custom, inscribed orders are non-refundable.
We take great pride in our work and want you to be proud of having a ShackletonThomas piece in your home. If for any reason you are not absolutely pleased with your purchase, we will be happy to work with you to address your concerns.
Please call us at 802.672.5175 or email us at firstname.lastname@example.org.